Shipping policy

Shipping Policy

Last updated: July 5, 2026

Thank you for shopping with Aurevant.

This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through shopaurevant.com.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and holidays.

During busy periods, product launches, holidays, or supplier delays, processing times may take slightly longer.

Estimated Delivery Time

Estimated delivery time is 7–15 business days after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, customs, incorrect shipping information, supplier processing, or other circumstances outside our control.

Shipping Rates

Aurevant currently offers free standard shipping on U.S. orders.

If shipping rates change or additional shipping options become available, the available shipping methods and costs will be shown at checkout before you complete your purchase.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking details to update after your order has shipped. In some cases, tracking information may take 24–72 hours to show movement.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

Please review your shipping information carefully before placing your order.

If an order is delayed, returned, lost, or delivered to the wrong location because of an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs or replacement costs.

Lost or Stolen Packages

Aurevant is not responsible for packages that are marked as delivered by the carrier but are lost, stolen, or misplaced after delivery.

If tracking shows that your order was delivered but you cannot locate it, please check with neighbors, household members, your building office, mailroom, or local carrier.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@shopaurevant.com.

Please include your order number and clear photos or videos of the issue so we can review it and help make it right.

Multiple Shipments

If your order contains multiple products, items may ship separately depending on supplier availability, product location, and fulfillment timing.

If your items arrive separately, you may receive more than one tracking number.

Shipping Restrictions

Aurevant currently focuses on U.S. shipping.

If an order cannot be shipped to your location, we may contact you to cancel and refund the order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@shopaurevant.com.

We cannot guarantee changes or cancellations after an order has already been processed or shipped.

Contact Us

For shipping questions, order tracking help, or delivery issues, contact us at:

support@shopaurevant.com