Refund policy

Return & Refund Policy

Last updated: July 5, 2026

At Aurevant, we want you to feel confident shopping with us. If something arrives damaged, defective, or incorrect, contact us and we’ll help make it right.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as your order number or confirmation email.

To start a return, contact us at support@shopaurevant.com. Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

If your return is approved, we’ll provide instructions on where and how to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@shopaurevant.com. Please include your order number and clear photos or videos of the issue so we can review it and help make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping costs, if any, are non-refundable.

Aurevant is not responsible for return packages that are lost or damaged in transit, so we recommend using a trackable shipping method.

Non-Returnable Items

Certain items may not be eligible for return, including:

- Items that have been used, damaged, or altered after delivery
- Items returned without original packaging
- Opened fragrance liquids or used fragrance refills
- Used filters or used cleaning accessories
- Items marked as final sale, if applicable
- Gift cards, if applicable

Exchanges

The fastest way to get the item you want is to contact us about your return. If approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@shopaurevant.com.

We cannot guarantee cancellations after an order has already been processed or shipped.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If an order is returned or delayed due to an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs.

Contact Us

For return or refund questions, contact us at:

support@shopaurevant.com